Insurance coverage
We participate in most insurance plans, including Medicare. If you are not insured by a plan with which we are contracted, payment in full is expected at each visit. If we are a participating provider with your plan, but do not have an up-to-date insurance card, payment in full for each visit is required until we can verify your coverage. Knowing your insurance benefits and rules is patient's responsibility. Please contact your insurance plan with any questions you may have regarding your coverage.
Insurance Referrals / Authorizations
Your insurance may require a referral form from your primary care physician for procedure/service(s) prior to your visit. NKL Neurology attempts to obtain appropriate insurance referrals prior to the office visit or procedure. However, it is the patient's responsibility to verify that these referrals/authorizations are in place before services/tests are performed. All patients should be aware that if services or tests are performed without proper authorization, they are financially responsible for the entire bill. If you are unable to produce a referral at the time of your visit, you will be given the option to reschedule the visit or sign a waiver of insurance and pay for the visit in full. With most insurance carriers, an authorization or referral does not guarantee services will be covered
Insurance / Co-payments
All co-payments must be paid at the time of service. This arrangement is part of your contract with your insurance company. Failure on our part to collect co-payments and deductibles from patients can be considered fraud. Deductibles are due at the time of notification by your insurance company. Such notification may be a verbal notice at the time of insurance verification, an Explanation of Benefits from your insurance company or a statement from NKL Neurology.
Cancellation Policy
Our policy is to charge for missed appointments not canceled within 24 hr prior to your appointment. A $25 (15 min appointment), $50 (30 min appointment) and $80 (60 min appointment) fee for cancellation is required to reschedule if you do not keep your scheduled appointment or fail to cancel in a timely manner. Weekends and holidays do not count in the 24 hours (ie. calling Saturday or Sunday to cancel a Monday morning appointment results in a charge. Monday appointments need to be cancelled by Friday to avoid a charge).
HSA & High Deductible Insurance Plan Patients
Patients enrolled in these types of plans are responsible for the payment of the deductible for treatment and services received. Estimated deposit is required on the day of the visit. The deposit will be applied to whatever patient balance is not paid by your health insurance plan (such as deductibles, co-insurances, co-pays and/or non-covered services).
No Insurance Coverage
For patients with no insurance coverage, NKL Neurology requires a deposit for both new and return patients. New patients are required to make a $270.00 (it will cover new patient consult only) deposit prior to scheduling an appointment. Return patients are required to make an $90.00 (it will cover established patient consult only) deposit when they check-in for their appointments. Patients with no insurance should discuss fees and treatment prices prior to the appointment. Information is available at 480 779-3997.
Payment Arrangements
If you suddenly find yourself unable to pay a bill, we offer alternate payment arrangements. All payment arrangements must be in writing. Additional fees may be charged to unpaid balance, depending on the complexity of the payment arrangement.
Auto Accidents and Personal Injuries (ie lawsuits)
If your problem is due to an auto or other injury please let us know immediately so that the correct insurance information can be generated for you. Since your injuries may involve different insurance companies with whom we are not providers, payments for medical care for auto accidents or personal injury (lawsuit) in our office are due at the time services are rendered. We will send in an insurance claim for you, and your insurance company will reimburse you directly. We can provide you with copies of reports and paperwork required for a minimal fee. We do not accept liens. We will suggest specialists or testing based on medical necessity in our opinion. It is your responsibility to find the X-ray, lab, specialist, chiropractor, acupuncturist or other specialist that will accept your insurance. Please call your insurance company, or the specialist to whom we refer you, with any questions about coverage. If these policies are not acceptable to you, you will need to find a different doctor for your auto accident or personal injury claim, though we can still see you for your other regular medical needs.
Nonpayment/delinquent accounts
If the patient responsibility portion of your account is over 60 days past due, you will receive a letter stating that you have 10 days to pay your account in full to halt collection activity. In the event your account becomes delinquent, you will be liable for all reasonable collection/attorney fees plus filing and processing costs.
Credit/Debit Cards
NKL Neurology accepts VISA, MasterCard in the office and over the phone.
Personal Checks
Checks must be from an Arizona bank, have an imprinted name and physical in-state address (no post office boxes) of the customer. Checks can be made payable to NKL Neurology with a returned check fee of $35.00 per returned item. Payments on returned checks (check total, returned check fees, and related fees) must be paid by cash or money order or certified check. There will be no exceptions to this policy. Returned checks that are not paid in full will be turned over to the State's Attorney's Office.
Patient Accounts Department is available:
Monday through Friday 9am - 4pm at (480) 779-3997.
Mon - Fri
Sat-Sun - closed